Tilia's Treasures and Things offers free shipping on most products, with any exclusion or exception being posted on the product page.  Products are usually shipped via UPS.  A physical address must be supplied at the time of purchase to avoid undue delays due to a  P.O. box.  Please inspect all packages upon receipt to insure there is no visible damage during transit.  Should there be visible damage to the package, obtain a Claims phone number from the UPS driver.  Immediately report the damage to UPS and contact Tilia's Treasures and Things at 877-MyTilia (877-698-4542) to obtain an RMA for return or exchange.

Tilia's Treasures and Things has a 30-day 100% satisfaction guarantee.  If you are not happy after initial inspection with quality, materials, or workmanship, please contact Customer Service @ 877-MyTilia, (877-698-4542), and request an RMA for a return. A 15% restocking fee will be charged for all non-defective returns. If you receive your item damaged, please contact us immediately to receive a replacement part if the damage is minimal. If replacement parts are needed, feel free to contact the manufacturer at 800-933-0771.

Requests for returns must be made within 30 days of purchase, and must be based on proof of defectiveness, or dissatisfaction in quality, materials, or workmanship.  All products must be returned in the original packaging, including all instructions. If item has been assembled, please disassemble and return in the same manner and packaging in which it was received.  Return shipping costs are the responsibility of the customer, and the refund amount due the customer will be less the original shipping and handling charges.